123 Solutions is seeking a proactive and customer-focused individual to join our team as a Telesales / Customer Service Representative. In this role, you will act as a primary point of contact for clients, delivering exceptional support while driving user engagement, customer retention, and sales growth across various communication channels like phone, live chat, and WhatsApp.
Key Responsibilities:
- Respond to client inquiries promptly through phone, live chat, and messaging platforms.
- Engage with new leads and existing clients to introduce promotional offers, bonuses, and new services.
- Execute customer retention and reactivation strategies to build long-term brand loyalty.
- Utilize back-office tools and CRM systems to verify account information and transaction statuses.
- Coordinate with payment processing and technical departments to escalate and resolve complex issues.
- Maintain detailed and accurate logs of customer interactions, inquiries, and pending cases.
- Work consistently toward meeting daily, weekly, and monthly productivity, quality, and sales targets.
- Generate and present regular activity reports to team leadership.