Return & Refund Policy

Classified Ads & Marketplace Listings

KinbechShop is a platform that connects buyers and sellers - we don't process payments for classified ad transactions, hold funds in escrow, or handle shipping/fulfillment. Because of this, returns and refunds for items bought through a listing are arranged directly between the buyer and seller, not through KinbechShop. We'd encourage buyers to inspect an item, confirm its condition, and agree on any return terms with the seller before paying.

If Something Goes Wrong

If a seller misrepresents an item, doesn't deliver as agreed, or you suspect a scam, you can report the listing or seller to us. We review reports and can remove listings or suspend accounts that violate our Terms of Service, but we aren't able to issue a refund on a transaction we weren't part of.

Paid Features (Premium Listings, etc.)

Where KinbechShop itself charges for a feature - such as a premium/featured listing upgrade - the specific refund terms for that charge (if any) are disclosed clearly at the time of purchase. As a general rule, fees for a service that has already been delivered (e.g. a featured listing that has already run) aren't refundable, but a genuine billing error is - contact us and we'll make it right.

Digital Products

Digital goods (such as downloadable files sold through our digital products marketplace) are generally non-refundable once downloaded, since the purchase can't be "returned" - any exceptions would be stated on the specific product's listing.

Contact Us

Questions about an order, a listing, or this policy? Reach out via our Contact page and we'll help however we can.

Changes

We may update this policy as new paid features are introduced. Continued use of KinbechShop means acceptance of the current version.