Assistant Manager - Sales Coordination

SMC Global Pvt. Ltd. is looking for an organized and driven Assistant Manager – Sales Coordination to manage the complete order-to-dispatch lifecycle across our distribution and project divisions. In this pivotal position, you will serve as the central point of contact for converting orders into fulfilled deliveries, taking ownership of schedules, and proactively overcoming operational hurdles.

Key responsibilities include:

• Managing the full order processing workflow: validation, credit routing, inventory allocation, dispatch planning, and customer notifications.
• Tracking open quotations to closure and maintaining an up-to-date live quotation log.
• Partnering with Supply Chain, Finance, Credit Control, and Project teams to resolve bottlenecks on the same day.
• Delivering against agreed monthly service levels across project and distribution streams.
• Ensuring accurate customer delivery commitments and renegotiating timelines proactively when required.
• Maintaining master records for channel partners, customers, pricing lists, and promotional schemes.
• Managing order and dispatch inquiries while directing quality issues to Quality Assurance.
• Supervising the Executive – Dispatch & Billing to ensure same-day billing upon dispatch.
• Generating weekly order-book and pending dispatch reports for executive leadership, including the Head of Sales and CEO.
• Identifying recurring issues in the fulfillment process and recommending practical solutions.