Assistant Manager - Sales Coordination

SMC Global Pvt. Ltd. is seeking a dedicated Assistant Manager – Sales Coordination to lead the end-to-end order-to-dispatch lifecycle across our distribution and project divisions. In this key position, you will serve as the central point of contact for converting orders into fulfilled deliveries, taking complete ownership of schedules and proactively resolving operational hurdles.

Key Responsibilities:

• Oversee full order processing steps, including validation, credit routing, inventory allocation, dispatch planning, and customer status updates.
• Track open quotations through to closure and maintain an up-to-date live quotation log.
• Collaborate daily with Supply Chain, Finance, Credit Control, and Project teams to resolve bottlenecks on the same day.
• Deliver consistently against agreed monthly service levels across project and distribution streams.
• Ensure accurate customer delivery commitments and proactively renegotiate timelines whenever required.
• Maintain core master records for channel partners, clients, pricing lists, and promotional schemes.
• Handle order and dispatch inquiries, directing any product quality issues to the Quality Assurance department.
• Supervise the Executive – Dispatch & Billing to guarantee same-day billing upon item dispatch.
• Generate weekly order-book and pending dispatch reports for executive leadership, including the Head of Sales and CEO.
• Identify recurring fulfillment issues and recommend practical solutions to optimize processes.