Insurance Virtual Assistant - Operations at Renegade Insurance

Renegade Insurance is expanding its presence in Kathmandu by establishing a dedicated Virtual Assistant Operations center alongside our product, engineering, marketing, and finance teams. We operate a technology-enabled US Property & Casualty (P&C) insurance platform covering personal, commercial, and trucking lines, managing thousands of policies across 80+ carriers through Salesforce (Veruna).

As an Insurance Virtual Assistant in Operations, you will support the complete policy lifecycle and directly assist US-based agents, account managers, insurance carriers, and policyholders. This is an operational role requiring real execution and problem-solving rather than simple ticket processing.

Key Responsibilities:

• Endorsements & Modifications: Process policy updates on carrier portals, contact underwriters, and track pending policy records.
• Certificates & Mortgagees: Issue COIs, handle LenderDock requests, process mortgagee changes, and send documents to insured parties.
• Billing & Payments: Resolve inbound payment queries, verify payment details, send billing notices, manage collection follow-ups, and process reinstatements.
• Renewals & Submissions: Gather renewal quotes and loss runs, complete intake forms, pull MVRs, and monitor carrier portal submissions.
• Claims & Compliance: Log claims details, process carrier alerts, and manage audit documentation requests.
• Document Management & QC: Route carrier documents, verify policy accuracy, manage e-signatures, and send official notices (dec pages, inspections, non-renewals).

We offer 4 to 6 weeks of structured US insurance training, modern technological tools, competitive salaries with performance bonuses, and a founding team environment. Freshers are highly encouraged to apply!