Receptionist and Spa Supervisor

Makeupwithrazzu is hiring a Receptionist and Spa Supervisor to act as the primary ambassador for our brand, ensuring a welcoming, elegant, and flawless guest experience from arrival to departure. This hybrid role combines front desk operations with daily spa supervision, staff coordination, and operational administration.

Key Responsibilities:

• Welcome incoming clients, handle check-in/check-out, manage bookings, and clearly explain spa services, packages, and membership options.
• Oversee daily spa workflows, ensure treatment schedules run on time, and assign rooms and staff efficiently.
• Monitor facility cleanliness, staff hygiene, grooming standards, and professional conduct across the team.
• Handle POS billing, payment collection, daily sales tracking, and accurate appointment logging.
• Coordinate stock management for spa products, linens, and supplies, reporting restock requirements to management.
• Guide receptionist and therapist staff, pass on guest preferences, and resolve customer concerns professionally.
• Assist with administrative reporting, social media/WhatsApp booking confirmations, and facility opening/closing procedures.