Classic Tech is seeking a proactive and detail-oriented Fiber Coordination Center (FCC) Officer to oversee and streamline fiber service operations across designated branch offices. In this role, you will be responsible for managing service tickets, directing Field Engineers, and ensuring that all technical field tasks are completed efficiently within the established Estimated Time to Restore (ETR).
Key Responsibilities:
- Oversee and track service tickets and daily field operations across assigned branches.
- Dispatch tasks to Field Engineers and monitor work progress to guarantee adherence to ETR timelines.
- Plan field routes, ensure prompt task execution, and confirm proper task resolution and documentation.
- Supervise rollback activities, field payment collections, and maintain thorough team accountability.
- Track and audit tools, hardware, equipment, and assets allocated to field staff.
- Enforce strict compliance with occupational safety protocols and verify the proper use of protective gear.
- Evaluate team productivity, attendance, compliance, and field performance metrics.
- Escalate critical, complex, or delayed operational issues to the relevant internal departments.
- Serve as a primary point of contact between customers, branch units, Field Engineers, and internal departments.