NÉ. is a contemporary Himalayan hospitality destination where food, design, art, and culture blend within an evolving, intimate space. We are seeking a versatile and hands-on Operations Manager to lead our establishment through its pre-opening phase and drive daily operational excellence. Reporting directly to the Directors and Management, this role bridges active floor presence with essential administrative duties, focusing on five operational pillars: people, service, guest experience, systems, and financial discipline.
Key duties include:
- Pre-Opening Setup: Direct operational readiness, set up reservation, inventory, and billing workflows, configure the POS system, and oversee trial service runs.
- Team Leadership & Development: Aid in hiring, lead staff onboarding, deliver continuous service and POS training, and conduct daily briefing sessions.
- On-the-Floor Operations: Oversee shift changes, table reservations, and guest seating while actively managing the floor to maintain consistent service standards.
- Guest Relations: Monitor overall guest satisfaction, respond to feedback professionally, and establish refined service sequences.
- Inventory & Procurement: Set stock par levels, perform regular physical counts, inspect incoming goods, and prevent over-purchasing.
- Financial Oversight: Ensure proper POS handling, conduct daily card and cash reconciliations, track spending patterns, and control operating costs.
- Safety & Maintenance: Manage the overall dining environment (music, lighting, setup), uphold strict cleanliness, and ensure full adherence to fire and food safety protocols.