Classic Tech is inviting applications from dynamic and customer-focused individuals for the role of Junior Associate – Retail Support. In this position, you will serve as a frontline representative, ensuring retail clients receive reliable assistance and swift issue resolution.
As part of the retail support team, your core responsibilities will include:
- Providing primary first-level technical assistance and customer service to retail subscribers.
- Managing incoming queries through various communication channels, including phone calls, emails, live chat, and helpdesk ticketing systems.
- Troubleshooting basic service and technical issues to restore client connectivity efficiently.
- Documenting service requests, client feedback, and resolution details systematically.
- Collaborating with higher-level technical departments when complex problems require escalation.