Sangso Communication Pvt Ltd is seeking a dynamic, professional, and client-focused Customer Service Representative to join our growing team. In this role, you will play a crucial part in delivering excellent support, managing client communications, and fostering long-term relationships with international clients. Candidates should be comfortable working flexible hours aligned with US business schedules.
Key Responsibilities:
- Respond to incoming phone calls efficiently and address customer inquiries with professionalism.
- Perform follow-ups with potential and current clients to deliver updates and address concerns.
- Build and sustain positive, lasting relationships with clients.
- Manage customer complaints effectively by collaborating with internal departments for fast resolution.
- Keep precise records of client interactions, call histories, and follow-up activities.
- Perform outbound calls to gauge client satisfaction and maintain regular contact.
- Provide detailed information regarding company services and resolve customer requests in a timely manner.
- Uphold company communication guidelines and customer care standards.
Why Join Sangso Communication?
- Gain valuable experience working alongside a US-focused organization.
- Develop international client management expertise.
- Work in a collaborative environment offering both day and night shifts, complete with a dedicated night allowance.