Delta V Logic and Solutions is searching for a customer-oriented and tech-minded Customer Service Representative to support U.S.-based restaurant clients and their patrons. Operating in a remote work-from-home setup, this role combines operational support, phone-based customer care, and creative digital media editing.
Key Duties & Responsibilities:
- Address incoming customer phone calls and inquiries concerning online orders, delivery status, order modifications, refunds, and billing issues.
- Maintain clear, professional communication with U.S. clients and liaise with restaurant staff to resolve operational challenges.
- Oversee client restaurant profiles using internal management dashboards, updating online menus, general settings, tablets, and receipt printers.
- Provide frontline technical assistance to restaurant personnel and escalate complex technical issues to the internal IT team when required.
- Design, edit, and produce promotional graphics, marketing videos, and photo assets using standard creative software.
- Keep precise records of customer issues, system adjustments, and follow-up actions.
Why Work With Us?
This position provides an excellent opportunity to gain experience in international hospitality technology, expanding your skills in both client services and visual media creation within a flexible work-from-home environment.