Jr. Associate - Retail Support at Classic Tech Pvt. Ltd.

Classic Tech Pvt. Ltd. is seeking a motivated and customer-focused individual to join the team as a Junior Associate – Retail Support. This role is essential for delivering dependable front-line assistance to retail clients and maintaining high customer satisfaction standards.

In this position, you will serve as the primary contact point for retail customers seeking guidance or technical help. Your core duty involves delivering prompt, first-level support through multiple communication channels, including phone, email, live chat, and ticketing systems.

Key responsibilities include:

• Handling incoming inquiries and resolving customer issues efficiently across phone, chat, and email support lines.
• Troubleshooting basic technical difficulties experienced by retail clients and guiding them toward effective solutions.
• Logging, updating, and managing support tickets systematically to ensure timely resolution.
• Escalating unresolved or complex technical problems to senior support teams as required.
• Ensuring a positive and professional overall experience for all retail users.