Multiverse International Management is seeking a qualified IT Executive to oversee and support daily technology operations at our visa application centre. In this role, you will ensure the seamless performance of all computer systems, networks, hardware, and specialized software applications. You will act as the primary point of contact for technical troubleshooting while enforcing strict company security protocols and data protection standards.
Key Responsibilities:
- Provide first-level technical helpdesk support to team members regarding hardware, network, and application issues.
- Install, configure, and service workstations, laptops, printers, CCTV systems, scanners, and biometric hardware.
- Maintain maximum uptime for core visa processing applications, appointment portals, and internal networks.
- Monitor system health, internet connectivity, and network infrastructure, escalating critical issues when necessary.
- Keep accurate records of IT assets, handling tagging, inventory tracking, and safe equipment disposal.
- Execute scheduled maintenance, system patches, routine updates, and antivirus scans.
- Handle user onboarding by provisioning system credentials, access rights, and leading IT orientations.
- Work alongside regional and international IT teams for system rollouts, migrations, and major upgrades.
- Enforce data privacy rules, cybersecurity standards, and organizational health and safety guidelines.
- Draft documentation for incident logs and system configurations while keeping leadership updated on IT operations.
Benefits:
- Two-day weekend (Friday and Saturday off).
- Comprehensive medical and accidental insurance.
- Office-provided lunch daily.
- Communication and fuel allowances as per corporate policy.