Front Desk Officer

NIBC Educational Foundation is actively seeking an enthusiastic, well-organized, and customer-focused Front Desk Officer to join our dynamic team in Nepal. As the initial point of contact for our institution, the ideal candidate will play a pivotal role in delivering outstanding service, maintaining a welcoming environment, and ensuring effective daily reception operations.

This position requires a courteous individual who can represent the foundation with high standards of professionalism, manage client interactions seamlessly, and offer reliable administrative support to ensure smooth cross-departmental functions.

Primary Responsibilities:

• Warmly receive, welcome, and assist visitors, prospective students, and clients upon arrival.
• Promptly manage incoming phone calls, respond to email correspondence, and address customer queries.
• Organize appointment schedules, maintain updated front-desk registries, and manage visitor logs.
• Handle general office documentation and assist with daily administrative workflows.
• Coordinate effectively with various internal departments to streamline operations.
• Maintain a clean, presentable, and organized front desk and reception area.
• Deliver exemplary customer service to cultivate positive relations with clients and guests.