Telemarketing and Front Desk Officer

Harbour International Education is seeking a dedicated Telemarketing and Front Desk Officer to join our team in Nepal. This dual-function position plays a vital role in managing initial customer contact, building positive client relationships, and supporting our educational outreach initiatives.

As a Telemarketing and Front Desk Officer, your primary duty will be handling incoming client calls and serving as the welcoming voice and face of the organization. You will address student and customer queries with accurate, clear, and reassuring information while assisting prospective clients in understanding our available programs and services.

Key Duties and Responsibilities:

• Receive incoming phone calls and respond effectively to customer questions and concerns with accurate information.
• Reach out to potential clients via outbound calls to present services, engage prospects, and build interest.
• Deliver high customer satisfaction by maintaining a respectful, helpful, and persuasive communication style.
• Maintain accurate call records, track prospective client details, and follow up on leads systematically.
• Manage front-office desk responsibilities, greeting visitors warmly and directing them to the appropriate department.

If you are an articulate communicator who excels in client outreach and front-desk coordination, we encourage you to apply and contribute to Harbour International Education's growing presence.